Privacy Policy makota88 – Personal Data Protection for Malaysia Users

1 Personal Information We Collect

To provide a secure, efficient, and personalized service, makota88 collects several categories of personal information from our users. This data collection is carried out directly through the registration process and platform usage, as well as automatically through standard tracking technologies.

Information you provide directly:

• Full name and date of birth for identity verification.
• Email address and phone number for account communications.
• Registered payment method details (bank account numbers, e-wallets).
• Identity verification documents (MyKad, passport) for the KYC process.
• Residential address for compliance records.

Automatically collected information:

• IP address and device information used for login.
• Gaming activity history and in-platform transaction records.
• Cookie and browser session data for continuity of experience.
• General geolocation data based on IP address.

2 How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. makota88 uses your personal information solely for the following purposes, and nothing beyond this scope without your prior consent.

Makota88 does not use your data to make automated decisions that could significantly affect your rights without human involvement. Any important decision regarding your account — including suspensions or investigations — involves review by a qualified team member.

3 Sharing Information with Third Parties

Makota88 does not sell or trade your personal data. However, there are limited situations where we need to share certain information with carefully selected third parties to keep the platform running safely and efficiently.

• Payment providers: Transaction data required to process deposits and withdrawals via FPX, Touch 'n Go, GrabPay, and local banks.
• Game providers: Session data required to run games from third-party providers such as Evolution Gaming or Pragmatic Play.
• Identity verification services: KYC documents shared with accredited third-party identity verification service providers.
• Regulatory body: Information required by law or by direction of a competent authority.
• Hosting & infrastructure services: Server providers that store data in a secure, encrypted environment.

4 Security & Data Protection

Makota88 continuously invests in the latest security infrastructure to keep your personal data protected at all times. Our security approach is layered — there is no single point of failure that could compromise overall data protection.

• 256-bit SSL encryption for all data transmissions between users and our servers.
• Sensitive data is stored in encrypted databases with separately managed keys.
• Real-time 24/7 security monitoring to detect and address threats immediately.
• Two-factor authentication (2FA) is available for all user accounts.
• Penetration testing is conducted periodically by independent third parties.
• Internal access to user data is restricted based on the least privilege principle.

While makota88 takes every reasonable step to protect your data, no security system is completely foolproof. Should any security incident involving your data occur, we will notify you within the timeframe required by applicable law.

5 Cookies & Tracking Technologies

Makota88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly – including login session continuity and security.
• Performance Cookies: Collects data on how users interact with the platform to help us improve the experience.
• Functional Cookies: Stores preferences such as language and display settings for your convenience.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the Makota88 platform.

6 Your Privacy Rights as a User

As a makota88 user and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data. makota88 is committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, contact the makota88 customer support team via live chat on the platform. We will process your request within 30 business days from the date of receipt.

7 Data Retention Period

Makota88 retains your personal data only for as long as needed for the purpose it was collected, or as required by applicable law. Once the retention period expires and no legal obligation prevents deletion, the data will be securely deleted or anonymised.

• Active account data: Retained for the duration your account remains active.
• Transaction records: Retained for a minimum of 7 years in accordance with financial compliance requirements.
• KYC documents: Retained for 5 years after account closure, or longer if required by law.
• Support communication logs: Retained for 2 years for reference and audit purposes.
• Cookie data: Expiry periods vary by cookie type, ranging from session-level to up to 1 year.

8 Changes to This Privacy Policy

Makota88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. Any changes made will be published on this page with a revised effective date.

For significant changes — such as changes to how we use your data or changes to your privacy rights — we will notify you via in-account notifications or email before those changes take effect.

Continued use of the makota88 platform after a policy update is published constitutes your acceptance of the revised version. If you disagree with the changes, you have the right to close your account before they take effect.

For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact the makota88 customer support team, available 24 hours a day, 7 days a week via live chat on the platform.